Return Policy

Return & Refund Policy

At Glowfit by H&Z, we value honesty, fairness, and transparency in every transaction.
In line with halal business ethics, we handle all returns and refunds with justice and integrity — ensuring every customer is treated fairly and truthfully.

✅ Eligibility for Returns

You may request a return within 30 days of receiving your order.
To be eligible, your item must be unused, undamaged, and in its original packaging.
Proof of purchase (such as your order number or receipt) is required.
Please contact us before sending back any items. Returns sent without prior approval will not be accepted.

🚫 Non-Returnable Items

For hygiene, safety, or legal reasons, we cannot accept returns on certain products, including:

Personal care, skincare, or beauty items that have been opened or used.
Intimate items (e.g., razors, undergarments).
Custom or personalized products.
Items marked “Final Sale” or “Non-Returnable” at checkout.
Gift cards or digital items.

🔧 Damaged or Wrong Items

Please inspect your order immediately upon delivery.
If you receive a defective, damaged, or incorrect item, contact us right away with photos or proof so we can make it right quickly — either by sending a replacement or issuing a full refund at no extra cost.

💰 Refund Process

Once your return is approved and received:

Your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable, unless the return is due to our mistake (wrong or defective item).
If more than 15 business days have passed since your refund approval and you haven’t received it, please contact us.

🔄 Exchanges

If you prefer an exchange instead of a refund (for example, due to receiving a wrong or defective item), we’ll gladly send a replacement at no extra cost once the original product is returned and inspected.

⚖️ Our Halal Business Promise

We believe in halal trade, guided by the principles of fairness, honesty, and accountability to Allah (SWT).
This means:

No cheating, deception, or hiding product defects.
No unfair conditions or exploitation.
Customers have the right to return faulty or wrongly described items.

We aim to handle every case with justice, sincerity, and integrity, remembering that we are accountable before Allah for every business decision.